Our Warranty Commitment
We build our devices to deliver reliable performance for years. To back that promise, every water flosser and electric toothbrush we sell is covered by a limited warranty against defects in materials and workmanship.
Warranty Period
- Water Flossers: Covered for a period of three years from the date of purchase.
- Electric Toothbrushes: Covered for a period of two years from the date of purchase.
- Tips & Accessories: Replacement tips and brush heads are consumable items and are covered for 90 days against manufacturing defects.
Proof of purchase may be required to validate your warranty.
What the Warranty Covers
The warranty covers defects in materials and workmanship under normal household use, including:
- Motor or electronic failures not caused by damage
- Reservoir or housing defects present at manufacture
- Charging base or power adapter failures
- Tip connector defects affecting performance
What the Warranty Does Not Cover
The warranty does not cover issues arising from:
- Normal wear and tear, including tip and brush-head discoloration
- Accidental damage, drops, or exposure to misuse
- Use contrary to the user manual or safety instructions
- Unauthorized repair or modification
- Commercial or rental use outside intended household use
- Damage from hard-water mineral buildup due to lack of cleaning
Before You File a Claim
To help us resolve your issue quickly, please:
- Review the user manual for troubleshooting steps.
- Clean the device according to the care instructions, as mineral buildup can affect performance.
- Have your order number and a description of the issue ready.
How to File a Warranty Claim
- Visit our Contact page and select warranty support.
- Provide your order number, product model, and a description of the problem.
- Our team will assess the claim and, if covered, arrange a replacement or repair.
- In many cases we ship a replacement promptly so you are never without your routine.
Paid Repair for Accidental Damage
If your device is damaged outside the scope of the warranty, we may still be able to help through our paid repair service. Contact us through our Contact page for an assessment and a fair quote — we would rather repair than see a device discarded.
Limitation of Liability
This warranty is your exclusive remedy for defective products and is limited to repair or replacement. It does not cover indirect or consequential damages. Your rights under applicable consumer law are not affected.